Tigonbet Kenya Customer Support
Access professional customer support 24/7 through multiple channels designed for Kenyan customers' convenience. Our support team responds to live chat inquiries within 2-3 minutes during peak hours, WhatsApp messages within 5-10 minutes, and emails within 2-4 hours. Whether you need assistance with M-Pesa deposits, withdrawal processing, bonus activation, account verification, or technical issues, Tigonbet's multilingual support staff provides solutions in English and Swahili ensuring clear communication regardless of your preferred language.
Contact Support Now 💬How to Contact Tigonbet Support
Tigonbet offers four primary contact channels catering to different urgency levels and communication preferences. Live chat provides fastest resolution for urgent matters like failed transactions or login issues, operating through the website and mobile app with agents available continuously. WhatsApp support suits customers preferring mobile messaging, allowing screenshot sharing for visual issue demonstration—particularly useful when explaining technical problems or transaction discrepancies. Email works best for non-urgent inquiries requiring detailed explanations or documentation attachments like ID verification or bank statements. Phone support handles complex situations benefiting from real-time conversation such as account security concerns or dispute resolution.
Live Chat
Availability: 24/7
Response Time: 2-3 minutes
Best For: Urgent issues, quick queries
Access: Website & mobile app
Number: 0711 082 001
Response Time: 5-10 minutes
Best For: Mobile users, screenshots
Hours: 24/7 support
Email Support
Address: support@tigonbetkenya.com
Response Time: 2-4 hours
Best For: Detailed queries, documents
Languages: English, Swahili
Phone Support
Number: 0800 724 001
Response Time: Immediate
Best For: Complex issues, disputes
Hours: Mon-Sun 8AM-10PM
Common Support Topics
Most customer inquiries fall into predictable categories with established resolution procedures. Deposit issues typically involve M-Pesa transaction delays—usually resolved by providing the M-Pesa confirmation code allowing support to manually credit your account within 15 minutes. Withdrawal delays often stem from incomplete KYC verification requiring national ID upload through the account verification section. Bonus activation problems commonly arise from wagering requirement misunderstandings—support clarifies rollover terms and tracks your progress toward completion. Login difficulties frequently result from forgotten passwords easily reset via SMS verification, or account suspensions due to security concerns requiring identity confirmation before reactivation.
💰 Deposits & Payments
M-Pesa not reflecting, payment failed, deposit limits, transaction fees. Provide M-Pesa code for quick resolution.
💸 Withdrawals
Withdrawal delays, KYC verification, minimum cashout, processing times. Upload ID if verification pending.
🎁 Bonuses
Bonus not credited, wagering requirements, validity periods, terms clarification. Check "My Bonuses" section first.
🔐 Account Access
Forgot password, account locked, login errors, security concerns. Use SMS reset or contact support immediately.
Frequently Asked Questions
These FAQs address recurring questions saving time for both customers and support staff. Review these before contacting support as your question may already have a documented answer enabling instant self-service resolution.
How long do withdrawals take?
M-Pesa withdrawals process within 2-4 hours during business days (Monday-Friday, 8 AM-8 PM EAT). Weekend and evening withdrawals may take up to 6-8 hours. Bank transfers require 1-3 business days depending on your bank's processing speed.
Why is my deposit not showing?
M-Pesa deposits usually credit within 1-2 minutes. If delayed beyond 5 minutes, contact support with your M-Pesa confirmation code (format: ABC1DEF2GH3) found in your M-Pesa SMS. Support manually credits your account within 15 minutes upon verification.
How do I verify my account?
Go to Account Settings > Verification > Upload Documents. Take clear photo of your Kenyan national ID showing all details. Verification completes within 24 hours during weekdays, 48 hours on weekends. Required before first withdrawal processes.
Can I cancel a withdrawal?
Yes, if withdrawal status shows "Pending" in your transactions history. Once status changes to "Processing" or "Completed", cancellation is no longer possible as funds have left Tigonbet's system.
What are your deposit limits?
Minimum deposit: KES 50. Maximum single deposit: KES 150,000 via M-Pesa. No daily limits on number of deposits. Higher limits available for VIP customers—contact support to discuss increased limits based on your activity.
How do I change my password?
Click "Forgot Password" on login page. Enter registered mobile number to receive SMS with reset link. Click link, enter new password twice, submit. Password must contain 8+ characters including uppercase, lowercase, and numbers.
Expected Response Times
Tigonbet prioritizes rapid response across all channels though timing varies by contact method and issue complexity. Live chat delivers fastest resolution with agents responding within 2-3 minutes during normal hours, occasionally extending to 5 minutes during peak periods like weekend football match times when inquiry volumes spike. WhatsApp responses arrive within 5-10 minutes for straightforward questions, potentially longer for complex issues requiring supervisor consultation or system checks. Email inquiries receive responses within 2-4 hours for standard questions, up to 24 hours for complicated matters requiring investigation like disputed bet settlements or account security reviews. Phone calls connect immediately to available agents during operating hours though wait times may reach 2-3 minutes during busy periods.
| Contact Method | Normal Hours | Peak Hours | Complex Issues |
|---|---|---|---|
| Live Chat | 2-3 minutes | 3-5 minutes | 10-15 minutes |
| 5-10 minutes | 10-15 minutes | 20-30 minutes | |
| 2-4 hours | 4-6 hours | 12-24 hours | |
| Phone | Immediate | 2-3 min wait | 5-10 minutes |
Complaint & Dispute Resolution
Tigonbet maintains structured escalation procedures for unresolved complaints ensuring fair treatment. Initial complaints submitted through standard support channels receive investigation within 24-48 hours with written responses explaining outcomes and reasoning. If dissatisfied with the resolution, request escalation to senior management by replying to the initial response stating your continued concerns—senior reviews typically conclude within 3-5 business days. For disputes regarding bet settlements, provide bet slip number and detailed explanation of why you believe the settlement was incorrect. Support reviews official match results and betting rules, reversing incorrect settlements within 2 hours once errors are confirmed.
Unresolved disputes may be escalated to BCLB (Betting Control and Licensing Board of Kenya) by filing formal complaints through their website or calling their toll-free number 0800 723 770. Include your Tigonbet account number, detailed complaint description, and copies of relevant communication with Tigonbet support. BCLB investigates within 14-21 days issuing binding decisions both parties must follow. Keep all communication records including emails, chat transcripts, screenshots as evidence supporting your position during BCLB investigations.
Getting Better Support
Maximize support efficiency by preparing information before contacting agents. Have your account number ready—found in Account Settings or top-right corner when logged in. For transaction issues, collect M-Pesa confirmation codes, transaction dates, amounts involved. When reporting technical problems, note your device type, operating system, browser version, exact error messages displayed. Take screenshots of issues whenever possible as visual evidence expedites troubleshooting compared to text descriptions. Be specific about what you've already tried—mentioning attempted solutions prevents agents from suggesting steps you've already taken, saving time for both parties.
📋 Prepare Information
Have account number, transaction codes, bet slip numbers ready before contacting support for faster resolution.
📸 Take Screenshots
Capture error messages, transaction pages, or any visual issues. Images communicate problems clearer than descriptions.
🎯 Be Specific
Describe exactly what happened, when it occurred, what you expected versus actual result. Precise details help faster.
⏰ Choose Right Time
Contact support during off-peak hours (weekday mornings) for fastest response. Avoid match days when volumes spike.